A&J Jewelers ยท Customer Care

Customer Care Policy

Shipping Policy

Shipping options, timing, costs, insurance, and availability may vary by item and order. Contact A&J Jewelers with order-specific questions before shipment.

Shipping details

Shipping options and timing

Please confirm order-specific details: Shipping options, timing, insurance, and pickup availability can vary by item, destination, and order status.

Shipping options and estimated timing may vary by item, order details, destination, insurance needs, and whether a piece is in stock, being sized, being serviced, custom-made, or special ordered.

A&J Jewelers will confirm available shipping or pickup options before or at purchase when those details affect the order.

Shipping costs

Shipping costs may vary by order, destination, carrier, delivery speed, insurance requirements, and item value. Any applicable shipping charge should be confirmed during checkout, with the showroom, or before the order is finalized.

Insurance and secure delivery

Because jewelry and watches can require careful handling, A&J Jewelers may use insured or signature-required shipping when appropriate. Delivery requirements may vary by order and should be confirmed before shipment.

Availability and order confirmation

Some items may require additional time for sizing, inspection, special order, custom work, repair, or vendor/manufacturer availability. Online product information, pricing, and availability may change or require confirmation by A&J Jewelers.

If an item is not available, requires a longer timeline, or is affected by a pricing or product information error, A&J Jewelers may contact you with current information before fulfilling the order.

Return shipping

Return shipping instructions are governed by the Returns & Refunds page. Customers should obtain a Return Authorization code before sending any return package to A&J Jewelers.

Need shipping help?

For item-specific shipping questions, please contact the Snellville showroom before purchase or shipment.